The Pulseby The Good BuilderThe Pulse by The Good Builder

Know how every client feels, before they tell you.

The Pulseby The Good BuilderThe Pulse by The Good Builder

Customers by stage

Every customer grouped by where they are in the build. Click anyone to open their full satisfaction story.

Staff scorecards

Per-person averages across the four service dimensions. Assign staff to job roles (Jobs tab); scores appear once customers finish the web deep-dive.

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Certification

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You vs industry

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Close-the-loop follow-ups

Customers flagged for review, plus liaison call-backs. Same-business-day SLA; attach the JustCall recording for an AI tone read.

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Add a build job

Import customers (spreadsheet)

Upload a CSV or Excel export from the builder's system — ClickHome, Framework, BusinessCraft, Databuild or any spreadsheet. Columns are detected automatically; duplicates are skipped, so re-importing the same file is safe.

Check each column is mapped to the right field, then import. Unmapped columns are ignored.

Build jobs

Customer survey preview

See exactly what your customer receives at each build stage. Opens in a new tab; nothing is recorded.

Send a real test survey (SMS or email) for the stage selected above — sends even while surveys are disabled.

Builder configuration

Branding
Survey behaviour
Plan & billing
Contacts & alerts
Role labels — map generic roles to this builder's own titles

CRM sync

Pull won and open deals from the builder's CRM into jobs. Idempotent — re-pulling never duplicates. Manual CSV import lives on the Jobs tab.

Each builder connects their own CRM. Their token is stored securely and never shown again. Save the token below, then pull.

Stage webhook

Let the builder's system (ClickHome, Framework, or any middleware) push "job reached stage X" so surveys queue automatically — no one has to mark stages by hand. Match is by job reference, email or mobile; the stage accepts the key or the label.

Builder viewer access

Give this builder a read-only login scoped to their own data. The token is shown once; rotating it revokes the previous one.

Add a login

Create a username and password. Admins see everything; a viewer is scoped to one builder's results.

Logins

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Onboard a new builder

Creates a builder with sensible defaults. You can set branding, journey, stages and CRM in Config afterwards. Surveys stay disabled until you turn them on.

Builder viewer login

Copy this token now — it is shown only once. It gives this builder a read-only login scoped to their own data. Rotating it here revokes any previous token.

Stage webhook token

Copy this token now — it is shown only once. The builder's system POSTs JSON to the endpoint below with header x-pulse-webhook-token set to this token. Body: {"job_ref":"…","stage":"Slab"} (or match by email/phone). Rotating revokes the previous token.

Endpoint: